Click here for COVID-19 update and changes to our business

FAQs

HOW DO YOU POST PLANTS??

We take a great amount of care when packaging our plants! Every plant baby will be sent planted in it's pot, safely secured in a box, and wrapped in wet paper towel to ensure it doesn't dry out over delivery. We also send every order via courier to ensure your new baby spends as little time in transit as possible. I know it sounds a little odd.. but trust me.. it's possible and it works!

More questions? check out our delivery section here.

WHY DO YOU POST PLANTS IN THEIR POTS?

All of our babies are delivered planted in their pots to reduce the risk of dehydration and shock. This means that your plant won't be put under any unnecessary stress during the delivery process. 

Find out more about our packing process here.

WHERE DO YOU DELIVER?

At the moment More Plants can deliver to anywhere in NSW, QLD, ACT, SA, VIC. More Plants can also deliver to WA, TAS and NT through an approved third party. Please contact us prior to purchase for more information.

WHEN WILL I RECEIVE MY ORDER? 

All orders placed before 1pm Sunday afternoon will be shipped the coming Monday (to ensure your plant babies spend as little time as possible in transit) and will usually arrive within 1-6 business days (depending on location). All orders placed after 4pm Sunday will be shipped the Monday after. 

HOW WILL I RECEIVE MY ORDER?

Your plant will be delivered via Sendle, our very careful couriers. You will be updated with tracking information once your order has shipped, so you know exactly when to expect your new baby!

WHY DOESN'T MORE PLANTS DELIVER VIA AUSTRALIA POST?

After vigorously testing multiple delivery options (including Australia Post) More Plants decided to stick with Sendle, Australia’s first 100% carbon neutral delivery service. After almost 2 years of use we've found Sendle to be the most reliable and cost effective method to get you your babies safely. Not only does using a courier provide us (and you!!) with an affordable option in shipping potted plants, but it also limits any chance of your plants being damaged in the delivery process. From providing constant up to date tracking, to offering alterable delivery instructions, Sendle provides us the opportunity to tailor each delivery to our customers needs. 

CAN I COMBINE SHIPPING?

Yes! If you have placed an order and it hasn't shipped yet, please get in contact with us and we will be happy to refund your second delivery fee. Alternatively, if you are in Sydney and want to add to your order, select pick up at checkout and include your previous order number in the delivery instructions. We will then ship all your new babies together.

WHAT HAPPENS IF NO ONE IS HOME WHEN MY PLANT ARRIVES?

All orders will require signature on delivery unless stated otherwise in delivery instructions. If you are not home at the time of attempted delivery, there will be one of two scenarios:

  • Your parcel will be taken to the closest depot and a calling card will be left to reschedule the delivery with Sendle. You may also organise to collect your parcel from this depot. More Plants can also organise redelivery on your behalf (just get in touch!). For more information on rescheduling a delivery please click here.
  • OR your parcel will be left at the nearest available collection point to await pick up. For more information on collecting your parcel please click here.  

To avoid having to reschedule delivery or collect your new babies we recommend keeping an eye on your tracking information! 

WHAT HAPPENS IF MY PLANT ARRIVES DAMAGED?

On the rare chance that your plant looks like it was damaged in the delivery process please email us some photos within 48 hours of delivery. If we can replace your baby, we will. Otherwise, we can provide a refund. If your plant looks like it has wilted over the delivery process, we recommend giving it some water straight away - this should perk it right back up. 

CAN I PICK UP MY PLANT?

Yes! When placing an order there is an option to pick up your new baby from our store in Rosebery (if you are in the Sydney metro area). If you select this option at checkout, we will be in contact to organise a pick up time. Generally all orders placed before 3pm will be available for next business day collection. Any pick up orders placed after 3pm will be available for pick up two business days after the date of purchase. 

CAN I SEND A PLANT AS A GIFT?

Yes, you can! We will even include a hand written note with your order, just leave your message in the delivery notes and we'll do the rest. If your gift is going to the Sydney metro area and you would like your plant delivered on a certain day or in one of our pots, get in touch and we'll do our best to accommodate. 

WHY DOES MY PLANT LOOK  A LITTLE DIFFERENT TO THE PICTURE ONLINE? 

Although we do our best to provide you with a plant that looks exactly the same as the one pictured online - all plants are different and come with their own quirks. Although these quirks will be small, it is always good to keep this in mind when ordering your new baby! 

DOES MORE PLANTS KEEP WAITING LISTS OR TAKE PREORDERS?

Unfortunately, due to the amount of requests we receive we are not able to keep waiting lists or take preorders at this stage. 

DOES MORE PLANTS SUPPLY WHOLESALE?

While we don't supply to the wholesale/trade market, we are able to offer discounts to customers who are looking at placing large orders. Contact us for more information.