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Refund Policy

On the rare chance that your plant looks like it was damaged in the delivery process please email us some photos within 24 hours of delivery. If we can replace your baby, we will. Otherwise, we can provide a refund.

If we don't hear from you within 24 hours of delivery, we will assume your order has arrived safely.

If your plant looks like it has wilted over the delivery process, we recommend giving it some water straight away - this should perk it right back up.

Please note More Plants will not be held liable for any damage (or deteriorating conditions) caused to your plant if it spends a prolonged period awaiting collection from a post office. It is the customers responsibility to either make sure someone is home to accept your delivery, organise a safe drop or pick up your new baby from the post office as soon as possible. Although we take great care in packaging our plants, the less time they spend packaged, the better.

More Plants will not take responsibility if incorrect delivery details are supplied. It is the customers responsibility to make sure the correct contact and delivery details are supplied. If you need to change your delivery details please contact us as soon as possible and we will do our best to change them before delivery.

More Plants does not accept change of mind returns on any live plants. If you wish to cancel your order (plant or other item) before it has been shipped you will be subject to a 10% restocking fee. The restocking fee will be based on the value of your order and will be deducted from the refundable amount. 

We want you to love your new plant baby as much as we do - if for some reason you don't please contact us as soon as possible at and we will do our very best to make it right!

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